shipping

SHIPPING POLICY

Processing Time
All orders are processed within 1–3 business days. During high demand or holiday periods, processing times may be slightly longer.

Shipping Time
Once your order has been processed and shipped, delivery typically takes 7–14 business days, depending on your location.

Please note that these are estimated delivery times and may vary due to customs or local postal delays.

Tracking Information
Once your order has been shipped, you will receive a tracking number so you can follow your package at all times.

Shipping Locations
We ship worldwide. However, delivery times may vary depending on the destination country.

Customs & Import Taxes
For customers within the European Union, all applicable VAT is included in the product price.

For international orders outside the EU, additional customs duties or import taxes may apply depending on your country. These fees are determined by your local customs authority and are the responsibility of the customer.

Order Changes
If you need to change or cancel your order, please contact us within 12 hours of placing your order. After this time, we cannot guarantee changes as your order may already be processed.

Lost or Delayed Orders
If your order has not arrived within 30 days after shipment, please contact us so we can assist you with a replacement or refund.

CONTACT
If you have any questions regarding shipping, please contact us at support@zoleri.store