FAQ

How can I contact us?
You can contact our support team at support@zoleri.store. We aim to respond within 24 hours on business days.

Do you ship worldwide?
Yes, we offer worldwide shipping.

Where do you ship from?
We work with international fulfillment partners and suppliers to ship products directly to our customers. This allows us to offer a wide range of products at competitive prices.

How long does shipping take?
Due to high demand and processing times, orders are typically processed within 1–3 business days.

After shipping, delivery usually takes 7–14 business days, depending on your location.

All orders include tracking information once shipped.

Can I change or cancel my order?
We process orders quickly to ensure fast delivery.

If you wish to change or cancel your order, please contact us within 12 hours of placing your order. After this period, we cannot guarantee changes, as your order may already be in processing or shipped.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal.

What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund or replacement.

Will I be charged with customs and taxes?
All prices displayed on our website include applicable VAT for customers within the European Union.

For international orders outside the EU, additional customs duties or import taxes may apply depending on your country. These charges are determined by your local customs office and are the responsibility of the customer.

We are not responsible for delays caused by customs procedures.

How do I return an item?
If you need to return an item, please contact our support team at support@zoleri.store We will guide you through the return process.

What if I receive a defective or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us at support@zoleri.store within a reasonable time and include your order number and photos of the issue. We will review your case and provide a suitable solution.

When will I receive my refund?
Approved refunds are issued to your original payment method.

Processing times may vary depending on your bank, but refunds typically appear within 7–10 business days after approval.